> ## Documentation Index
> Fetch the complete documentation index at: https://guide.trycentral.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Connect Your Existing Number
> One of the best things about Central's AI Receptionist, is you can keep your existing phone number! Here are some instructions on how to set up forwarding
#### **Step 1. Identify your current phone setup**
* **Mobile phone (US carrier)** – e.g., Verizon, AT\&T, T-Mobile, etc.
* **Traditional landline / cable “digital voice” line** – e.g., Comcast/Xfinity, Spectrum, Frontier.
* **Cloud/VoIP number** – Google Voice, OpenPhone, Dialpad, RingCentral, Zoom Phone, etc.
Keep that in mind and jump to the matching section.
***
#### **Step 2A. Forwarding from a U.S. mobile carrier**
Dial the activation code **from the device that owns the number**, immediately followed by your new AI Receptionist number, then press **Call**.
> For example, if your carrier is Verizon, here's how you'd do it, if your AI Receptionist's Phone Number is 555-123-4567: `*72 555-123-4567` → wait for confirmation tone → hang up.
| # | Carrier | Turn **ON** | Turn **OFF** | Notes |
| :- | :------------------------------------- | :-------------------------------------------------------------------------------------------- | :------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| 1 | **Verizon** / Visible | `*72` + number | `*73` | Learn more at [Verizon](https://www.verizon.com/support/call-forwarding-faqs/#:~:text=How%20do%20I%20forward%20calls%3F\&text=To%20turn%20on%20Call%20Forwarding,908%2D123%2D4567\).) |
| 2 | \*\*AT\&T \*\*/ FirstNet | `*72` + number | `*73` | Learn more at [AT\&T](https://www.att.com/support/smallbusiness/article/smb-local-long-distance/KM1181691/) |
| 3 | **T-Mobile** / Metro | `**21*` + number + `#` | `##21#` | \*\*Must include \*\*the trailing `#` Learn more at [T-Mobile](https://www.t-mobile.com/support/plans-features/self-service-short-codes#secondheading) |
| 4 | US cellular | `*72` + number | `*720` | Confirmation tones play after you dial |
| 5 | Spectrum Mobile | `*72` + number | `*73` | Same codes as Spectrum landline |
| 6 | Xfinity Mobile | Use Phone → Settings → Call Forwarding (no star code) | Toggle off in settings | Xfinity Voice landlines use `*72` |
| 7 | Boost Mobile | `*72` + number | `*720` | |
| 8 | Cricket Wireless | `*72` + number | `*730` | |
| 9 | Google Fi | Set in Fi app or [fi.google.com](http://fi.google.com) → Phone Settings → **Call forwarding** | Remove number in same menu | Star codes are not supported on Google Fi |
| 10 | Mint / other T-Mobile Powered Carriers | `**21*` + number`#` | `##21#` | If it fails, enable via device settings |
**Test it:** call your own number from a different phone; you should hear your AI Receptionist pick up.
**Worried? Need to revert quickly?** Just enter the “Turn OFF” code as shown above! It'll instantly undo.
***
#### **Step 2B. Forwarding a US landline (including Comcast, Spectrum, Frontier, etc.)**
1. Pick up the handset, wait for dial-tone.
2. Dial `*72`. Wait for the second dial-tone or a confirmation beep.
3. Enter your AI Receptionist number **+ #** (e.g., `555-123-4567#`).
4. Wait for confirmation tones or the line to ring once, then hang up.
5. **To disable:** Dial `*73`
***
#### **Step 2C. Forwarding from Cloud/VoIP platforms**
| Service | Where to click |
| :--------------------------------- | :--------------------------------------------------------------------------------------------------- |
| **Google Voice** | Settings → Calls → **Custom call forwarding** → Add number → Enter AI Receptionist's number |
| **OpenPhone** | Dashboard → Numbers → Select Number → Call Routing → + Forward Call → Enter AI Receptionist's number |
| **Dialpad** | Admin Portal → Office → Main Line → Business Hours Routing → Enter AI Receptionist's number |
| **RingCentral / Zoom Phone / 8x8** | Admin → Phone System → Auto-Receptionist → Forwarding/Routing → Enter AI Receptionist's number |
| | |
After saving, place a test call to confirm Central answers.
***
### **Quick “Uh-oh, turn it off!” cheatsheet**
* **Landline & most carriers:** `*73`
* **Verizon:** `*73`
* **US cellular / Boost:** `*720`
* **Cricket:** `*730`
* **T-Mobile / MVNOs:** `##21#`
* **Google Fi / VoIP apps:** toggle off in the same menu you enabled it.
***
#### **Step 3. Verify + celebrate! 🥳**
Call your original number once more. If you hear Central’s greeting, you’re done!
If not, double-check:
* You included the **area code** (and “1” for US long-distance if required).
* No typos in the destination number.
* Forwarding tone/confirmation actually played.
Still stuck? **Ping our support team** and we’ll walk you through.
Now you can hand off every call to Central and never miss a prospect again.