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Step 1. Within Central, head over to the “Chats” section in the left-hand menu. Then click on “Integrations” > “WhatsApp” Google 1754609379213 Step 2. Next, click on the “Continue with Facebook” button. Google 1754609416213 Step 3. This should open up a popup to login to your Facebook Account. Login with your Business account using your Email ID and Password, and then click “Get Started”
If the popup does not open, please make sure that your browser has popups enabled for Central.
Google 1754609490069 Unnamed Google 1754609530809 Step 4. Fill in your business information, including your business portfolio, name, website, and country where it is based. If you don’t already have a business portfolio, you can create one at this point. Google 1754609561387 Step 5. You can now either use an existing WhatsApp Business account or create a new one. Google 1754609578538 Step 6. Lastly, review your access settings and click “Continue”. In a few moments, your Whatsapp business account will be connected to Central and ready to use. Click “Finish” and continue the rest of your setup on Central. Google 1754609600987 Google 1754609606538 Step 7. Next, you can either purchase a new phone number(Toll-Free or Local), or use an existing number if you have already purchased one.
If you purchase a Toll-Free number, you can reuse the same one for an SMS integration as well. We currently don’t allow the usage of local numbers for SMS
Buying a new number
  • Click on the “Buy a new number” button, select whether you want to purchase a Toll-Free or Local number, your country, your state/province(if buying a local number)
  • Click “Search for Numbers” and select your desired phone number
  • Click “Purchase Selected Number”, select your payment method, and make the payment Google 1754609719227 Google 1754609725259
  • Click on “Select a number” and select your purchased number. If the number does not load, click the “Refresh” button
Google 1754609754012 Step 8. Once you are done either purchasing a new number or selecting an existing one, click on “Register Number” Google 1754609771446 Step 9. Now, you can connect your previously created Chat Agent to this WhatsApp line. If you haven’t already created one, you can create it now Once you select your desired Chat Agent, click “Connect Agent” Google 1754609794850 Your Chat agent is now ready to go live! Test it out by messaging your number on WhatsApp to see how the bot works. You can come back to the same page to make any necessary changes. Google 1754609816357